Air ticketing, reissues & refunds
Fare options compared and explained, tickets issued against your passport details, and changes or refunds processed under the applicable fare rules.
Division 02 — Travel & ticketing
Travel arranged properly — and fixed when plans change.
Air ticketing, visa documentation, accommodation and corporate travel management for individuals, families, delegations and companies travelling out of Liberia or in.
Overview
The difference is what happens when something goes wrong
Anyone can quote a fare. The value of a travel agent shows at 11pm when a connection is cancelled, a visa appointment moves or a passenger is told at check-in that a document is missing.
Our travels division books carefully in the first place — sensible connection times, correct name spellings against the passport, fare rules explained before you pay — and stays reachable afterwards. Reissues, refunds and rerouting are handled by the same person who made the booking.
For companies, we also run travel as a managed service: approved routes, spend visibility and a single monthly statement that reconciles against your accounts.
Who this division is for
- Business travellers and company delegations
- Families and individuals travelling internationally
- Students departing for study abroad
- Organisations wanting one managed travel desk
- Groups travelling for conferences, training or pilgrimage
Direct line
Services
What the travel desk handles
Booked, documented and supported from enquiry through to return.
Visa & travel documentation
Checklists, form review, appointment guidance and supporting-letter preparation so applications are submitted complete the first time.
Hotels & airport transfers
Accommodation booked to your budget and location needs, with pickups arranged so nobody lands without a plan.
Group & delegation travel
Coordinated bookings for teams travelling together — one itinerary, one manifest, one point of contact throughout.
Corporate travel management
A managed travel desk for your organisation: approval routing, preferred carriers, spend reporting and consolidated monthly billing.
Travel insurance guidance
Clear guidance on cover requirements for your destination, and help arranging policies that satisfy visa conditions.
What you receive
Deliverables, not promises
- A written quotation with fare rules and total cost stated
- Issued e-tickets checked against passport details
- A full itinerary: flights, transfers, accommodation, contacts
- A destination-specific document checklist
- Support for changes and disruptions while you travel
- Consolidated statements for corporate accounts
Process
Booked once, booked correctly
We confirm details before money changes hands, because a misspelled name or an impossible connection is far more expensive to fix later.
Tell us the trip
Dates, destinations, travellers, budget and any fixed commitments at either end.
Options in writing
Two or three routings with total costs and the fare conditions that matter, so you choose knowingly.
Confirm & issue
Details verified against passports, payment confirmed, tickets and reservations issued the same day where possible.
Travel support
Documents checked before departure, and a reachable contact for changes while you are on the road.
Questions
Travels — frequently asked
Can you guarantee a visa will be approved?
No, and no honest agent can — the decision belongs to the embassy or consulate alone. What we can do is make sure your application is complete, consistent and submitted with the documents that destination requires, which is where most avoidable refusals come from.
My flight was cancelled. Can you help if you did not book it?
We will always try, but our ability to reissue or reroute is far greater on tickets we issued ourselves. If you booked elsewhere, contact the issuing agent or airline first — then call us if you are stuck.
Do you handle travel for groups?
Yes. Delegations, church and school groups, conference parties and training cohorts are routine. Group bookings often unlock better fares and deposit terms than individual tickets.
What do you need to issue a ticket?
Passport bio-data page for each traveller (exact name, number and expiry), dates and destinations, contact phone and email, and confirmation of the fare you have selected.
Can you bill our company monthly instead of per trip?
Yes, under a corporate travel agreement with agreed credit terms. This is also where our accountancy division helps: travel spend arrives already coded for your books.
Not covered here? Call (+231) 0880832316 or send us the details.
Travels
Planning a trip? Get your options in writing.
Send dates, destinations and travellers. You receive routings with the total cost and the fare rules that matter — before any money changes hands.